What is your main service?
Our company Loripos ltd. are mainly in line of various store fixtures including display fixtures, Shelves & shelves accessories like label holders, label holder strips, POP Advertising label posters/ cards, message blackboard, store decoration stickers, badges, store tooling, custom promotion gift, logo printing service, store daily need and the staff uniform, stationery ect.
Custom design, sample making, wholesale, mix, retail, sample orders are welcomed. Our product can help to improve your sales and routine management effectively.
What about shipping?
We process inventory retail/sample order in 3-7days. Shipping time by express from China to most of countries is 4-7 business days. Sometimes, Customs clearance would cost several days more. It depends on your processing. Only some of orders by express (TNT/UPS/Fedex/DHL/EMS) may need you to process customs clearance. E-packet is 14-23 days. China post air mail is 18-27 days even more. For custom order or wholesale order, mix order please contact us to confirm the details and lead time.
Yes, we offer free samples?!
For small inventory samples, you just bear the freight or offer us your express account. For sample making or OEM tooling, feel free to contact us for more details.
What about the payment and refund?
1) We accept Alipay, West Union, PayPal, T/T. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment verification takes 1-2 days by Alipay.
3)If orders was return to China since customers refusing to do the customs clearance or address/Tel is incorrect for delivery, we would not do the refund. Because we have to bear double freight when parcel was return to China.
4)For damages, as usual, we would arrange several spares to avoid damages issue before shipment, or ship new ones as compensation after you notice us the issue. Any comments, please contact us, we would reply you within 1 day. Please dont leave bad comments or submit a dispute directly without any contact with us.
Will there be any tax or handle fees on my order?
Most of orders would be deliveried to clients directly. Some orders may need you support to do the customs clearance or pay tax and so on when it reach your country. The tax is charged by your government. As usually, the carrier would send you email/ message or call you to offer some files like "invoice" to finish customs clearance. You just need to do as they request. If you need us help to make invoice, just leave message to note us. Before placing order, make sure you know how to handble customs clearance and you clear your government's tax policy. When placing order, you can leave message to note us your request on packing, shipping, invoice etc. which would avoid any delayed on customs clearance and tax. Some countries like Brazil, Spain are strictly on customs. For any other questions, feel free to let me know firstly.
About feedback and after-sales Service!
The five stars feedback is very important for us. If there is any Unsatisfaction or Damages issue for our service and product , please contact us before leaving comments or submitting a dispute. We would reply and start to deal with your issue within 1 day. Thank you for your patience and understanding. We Loripos will give VIP membership, wonderful service to good clients based our cooperation records!